Responsible Gaming

Gaming Should Be Entertainment

At Fisherman's Wharf, we believe that online pokies should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Please play responsibly and within your means.

Set a budget you can afford to lose, treat it as the cost of entertainment, and never chase losses or gamble with money needed for essential expenses like rent, food, or bills.

Age Verification

Online pokies in New Zealand are only available to players aged 18 years and over. It is your responsibility to ensure you meet the legal age requirement in your jurisdiction.

If you are under 18, please do not use this website or engage in any gambling activities.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Be aware of these warning signs:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to win back money you've lost
• Lying to family or friends about your gambling activities
• Hiding gambling behaviour or secret gambling accounts
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Using gambling to escape problems, stress, or difficult emotions
• Neglecting work, study, or family responsibilities due to gambling
• Borrowing money or going into debt to fund gambling
• Unable to stop or control gambling urges
• Friends or family expressing concern about your gambling

If you recognise any of these signs in yourself, please seek help immediately.

Self-Help Tools & Responsible Gaming Features

We provide tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe
• Loss Limits: Set a maximum amount you're willing to lose in a session or day
• Session Time Limits: Set automatic reminders or session interruptions to manage play time
• Reality Checks: Regular pop-up notifications reminding you how long you've been playing and how much you've spent
• Self-Exclusion: Temporarily or permanently close your account if you need a break from gambling
• Account Cooling-Off Period: Take a break from your account for a set period

Use these tools proactively to manage your gaming responsibly.

Support Organisations & Help Services

If you're struggling with gambling, help is available. Here are trusted organisations that can provide support:

New Zealand

• Problem Gambling Foundation (New Zealand) – Free, confidential counselling and support
  Website: www.pgf.nz
  Phone: 0800 664 262 (free call)
  Available 24/7
• Gambling Helpline (1800 GAMBLE) – Free, confidential advice and referral service
  Phone: 0800 426 253 (free call)
  Available 24/7

International Support Services

• GamCare (United Kingdom) – Free support for problem gambling
  Website: www.gamcare.org.uk
• GamStop (United Kingdom) – National self-exclusion scheme
  Website: www.gamstop.co.uk
• Gambling Help Online (Australia) – Confidential counselling and information
  Website: www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada) – Resources and support information
  Website: www.responsiblegambling.org
• National Council on Problem Gambling (United States) – Free referral and helpline
  Website: www.ncpgambling.org
  Phone: 1-800-GAMBLER (1-800-426-2537)

If You Need Help

Gambling should only ever be a source of entertainment, not stress or financial hardship.

If you believe you or someone you know has a gambling problem, please reach out for help today. There is no shame in seeking support — problem gambling is a recognised health issue, and professional help is available.

Contact the Problem Gambling Foundation (NZ) on 0800 664 262 or visit www.pgf.nz for confidential support available 24/7.